Frequently Asked Questions
Discover everything you need to know about the world of Pat McGrath Labs.
What is the status of my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number to monitor your package's journey.
Do you offer international shipping?
Yes, Pat McGrath Labs ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on most products within 30 days of purchase, provided they are in their original packaging and gently used or unused. Please visit our Returns Portal to start a request.
Are your products cruelty-free?
Pat McGrath Labs is committed to being cruelty-free. We do not test our finished products or ingredients on animals, nor do we ask others to test on our behalf.
How do I find the right shade of Foundation or Concealer?
You can use our online Shade Finder tool or consult our digital complexion guide. For personalized assistance, you can also contact our artistry team for a virtual consultation.
Can I change or cancel my order after it has been placed?
In order to ensure fast delivery, we begin processing orders immediately. Therefore, we are generally unable to modify or cancel an order once it has been confirmed.